Usability metrics/user experience
Check out http://www.amazon.com/Measuring-User-Experience-Interactive-Technologies/dp/0123735580 http://www.amazon.com/Quantifying-User-Experience-Practical-Statistics/dp/0123849683/
Business Information Management and Enterprise Innovation
Check out http://www.amazon.com/Measuring-User-Experience-Interactive-Technologies/dp/0123735580 http://www.amazon.com/Quantifying-User-Experience-Practical-Statistics/dp/0123849683/
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